Shipping

NOT IN USE - legal page used in place of this

The cost of shipping is included in the purchase price. 

All goods are shipped from South Africa using DHL Express or another courier service of our choosing. Tracking information is sent via email on the day that the order is shipped. A physical/street address is required as deliveries cannot be made to a Postal Box. Detailed and accurate address and contact information must be supplied by you.

Should a shipment be returned to us due to incorrect delivery information, and then shipped again, you will be liable for any additional shipping charges incurred in returning and/or re-shipping the goods. Should a shipment be returned to us due to incorrect delivery information and you request a refund or credit, the original and return shipping costs will be deducted from the refund or credit amount.

All risk in and to the goods transfers to you as soon as they leave our premises. Doll Fashion is not responsible for lost or stolen packages, or packages delayed in transit.

Orders are processed once payment has been made in full and goods are usually shipped within 48 hours of orders being accepted by us (excluding weekends and public holidays). International orders are usually received by our customers within 5 to 7 days after being shipped, however customs processing or COVID related issues may cause delays beyond our control.

LOCAL TAXES AND DUTIES: You will be responsible for all customs duties and taxes of any kind in the country of destination, for example VAT, GST or import duties and for all quotas, permits, product restrictions and any other local requirements. All such charges must be paid by the recipient of the parcel. Customs policies vary widely from state to state and country to country, and we therefore recommend that you check the requirements in your country and/or state before placing an order. Non-delivery by our courier company due to the receiver refusing to pay any charges levied does not constitute a return of the goods and does not qualify for a refund.